Job post: Service Desk Analyst

Nottingham College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students and 1,400 staff members.

This challenging but enjoyable role requires someone that has excellent communication skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment.

As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers have the best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service-related processes. You will help ensure IT services are continually improving by spotting trends, and opportunity for improvement.

You will work closely with all IT teams to shape the overall approach to the support provision.

The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.
For further details on this post which the job description and person specification cannot answer for you, please contact Joanne Willis via email on joanne.willis@nottinghamcollege.ac.uk.

Interviews/assessments are planned for 6th November 2024

Our values mean we work together, as One Team. As One Team in our commitment to creating an inclusive environment, promoting inclusivity and respect with a culture that supports our college community of staff and students to achieve their full potential and celebrate all aspects of diversity. Achieving our aim to be an employer of choice will be through striving to lead an environment that is free from discrimination, harassment, bullying and victimisation.

We believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results. We want our workforce to represent the diversity of the people and communities that we serve. We also want our workplace to be one where different experience, expertise and perspectives are valued and where everyone is encouraged to grow and develop. We are happy to consider any reasonable adjustments that successful candidates may need.

Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references, and an enhanced DBS check will be required for this role.